Privacy Policy

Effective date: November 2, 2026

This Privacy Policy explains how Pacific Granite ("Pacific Granite", "we", "us") collects, uses and protects the personal information of our customers and website visitors.

Information we collect

• Contact details you give us: your name, phone number, email address and project or installation address.
• Project details: measurements, material and color choices, estimates, invoices, scheduling and payment records.
• Your text message (SMS) consent, when you agree to receive texts from us.
• Basic website usage data (pages visited, device and browser type) collected through cookies and analytics tools.

How we use your information

• To prepare estimates, fabricate and install your countertops, and provide customer service.
• To send you service messages by text, email or phone: appointment and measurement reminders, installer arrival notices, links to your estimates and invoices, sign-in codes for your customer portal, and updates about your project.
• To process payments and keep business records required by law.
• To improve our website and services.

Text messages (SMS)

We send text messages only to customers who have given us their phone number and agreed to receive texts about their project. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our Terms & Conditions for the full SMS terms.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How we share information

We share personal information only with service providers that help us run our business, such as our text message and email delivery providers, payment processor and software providers, and only as needed to provide our services to you. These providers may not use your information for their own marketing. We may also disclose information when required by law.

Data security and retention

We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.

Your choices

You can opt out of text messages at any time by replying STOP. You may ask us to access, correct or delete your personal information by contacting us below.

Contact us

Pacific Granite
2424 E. Bakerview Rd., Bellingham, WA 98226
Phone: +1 (360) 319-8787
Email: pacificgranite@comcast.net